Delivery & Returns

Delivery within the UK

Standard postage within the UK is £5.45  via Royal Mail Recorded Delivery (a signature will be required on delivery).

Delivery within the UK – Goods Over £50

If the order exceeds £50 in total value then the order will be shipped via Royal Mail Special Delivery at no additional cost (a signature will be required on delivery).

International Delivery – All Goods

International shipping is £7.55 via Royal Mail Airmail.

  • Western Europe within three working days
  • Eastern Europe within five working days
  • the rest of the world in five to seven working days.

If the delivery exceeds £50 in total then the order will be shipped via Royal Mail Airsure (a signature will be required on delivery).

Packaging

We take care when packing each and every one of our orders. We use a combination of polythene shipping bags, tough postal tubes and protected hard backed envelopes to ensure that your order will arrive with you in the condition that the author intended.

Returns Policy

You have the right to return Goods purchased via the Web Site if you are a consumer and as long as you meet certain requirements. We will not accept the return of Goods which have been damaged by the Customer.

If you do wish to return the Goods then you must notify us of your intention to do so by emailing us.

The email and the return of the Goods must be within 14 days of receipt of the Goods by you. J A Henderson will be entitled to deduct its postage and handling costs from any refund afforded to you as a result of such a return.

Refund Policy For Digital Products

All digital products are non-refundable. Refunds are only actioned in the event of a duplicate purchase. It is the responsibility of the purchaser to ensure that they have the correct software to open the digital files provided.